FAQ

1. How to Order 🛍️

You can order directly through our website.
For custom orders, send us your preferred size, colors & details.
A 50% deposit is required to confirm your order.

2. Custom Orders 🎨

Custom sizes & colors are available.
Every piece is handmade especially for you.

3. Processing Time ⏳

Ready pieces: 2–5 days
Custom pieces: 15–30 days

4. Artwork Approval 

Photos & videos are shared throughout the process.
Your piece ships after final approval.

5. Payment Methods 💳

Cash • InstaPay • E-Wallets
50% deposit required to confirm your order.

6. Shipping 🚚

Shipping across Egypt.
FREE SHIPPING on orders above EGP 7,000.

7. Returns & Exchanges 🔄

Custom pieces are non-refundable.
Ready pieces can be exchanged according to our policy.

8. Artwork Care 🤍

Selected pieces include a color sample & hanging hardware when needed.

9. Handmade & Unique 🖌️

Every piece is handmade, making each artwork naturally unique.